🔁 Return & Refund Policy – CandourRoyalTees.com

Meta Description: Read CandourRoyalTees.com’s Return & Refund Policy to understand how to request returns, process refunds, and get support for your online orders.

At CandourRoyalTees.com, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and that’s why we’ve created a transparent and straightforward Return & Refund Policy to give you peace of mind while shopping.

1. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unwashed, and in its original packaging

  • Be returned within 14 days of delivery

  • Include the original receipt or proof of purchase

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Clearance or final sale items

  • Custom or personalized products

  • Gift cards

  • Items marked as “non-returnable” on the product page

3. How to Initiate a Return

To request a return, please contact us at [email protected] with the following:

  • Order number

  • Reason for return

  • Photos (if the item is defective or damaged)

Once approved, we’ll provide you with return instructions and the return address. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or damaged item).

4. Refund Process

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note: Shipping fees are non-refundable.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery. Include your order number and photos showing the issue. We will arrange for a replacement or a full refund.

6. Exchanges

Need a different size or color? Contact us at [email protected] to request an exchange. Exchanges are subject to product availability. If unavailable, we may issue a store credit or refund.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank account again.

  2. Contact your credit card provider—processing delays may occur.

  3. If you’ve done all this and still have not received your refund, email us at [email protected].

8. Contact Us

Have questions about your return or refund?

📧 Email: [email protected]
🌐 Website: CandourRoyalTees.com

We’re here to help and ensure that your experience with Candour Royal Tees is exceptional from start to finish.